To use the services offered by Nutrix, Users must provide Personal Data. Personal Data is collected and processed in accordance with the applicable laws in each country where Nutrix operates, using servers or magnetic media that maintain high standards of physical and technological security and protection.

The User provides the requested information voluntarily. Refusing to provide it will only result in the User not receiving information tailored to their preferences or the services offered by the Site.

By ticking the appropriate box, the User expressly and freely agrees that their personal data will be processed by Nutrix as described below.

The owner of the Site is: Impact AI S.A., located at Cerrito 1070, 3rd Floor, Ciudad Autónoma de Buenos Aires, Postal Code 1059, Argentina.

This is Nutrix’s Privacy Policy (the “Privacy Policy”), which describes the information Nutrix collects and processes about you and what it may do with that information.

At Nutrix, we understand the protection of personal data as a priority and as an opportunity to create value for our Users. By making responsible use of personal information, we not only protect the privacy of those who have entrusted us with their data but also enable them to operate securely and confidently on our Site.

This Privacy Policy is an integral part of Nutrix's Terms and Conditions. Giving your voluntary, express, and informed consent to this Privacy Policy is an essential requirement to have any kind of relationship with Nutrix, depending on the applicable laws in each country.

To make this reading easier for you, we will present several questions and answers. If your question is not included, you can send it to: contacto@nutrix.ai, and we will respond within 48 hours.

To begin, YOU MUST GIVE YOUR EXPRESS AND INFORMED CONSENT for Nutrix to assign, transmit, or transfer your Personal Information to the recipients detailed in this Privacy Policy.

(NOTE: The pages must incorporate the relevant functionalities allowing users of the Platform to agree or disagree (“Accept” or “Do Not Accept”) in any relevant transaction instance between the user and the mentioned pages.)

Now let us show you how we handle your personal data at Nutrix:

What is the purpose of Nutrix and how does this Privacy Policy apply?

Nutrix aims to provide accessible and affordable virtual support through a digital self-help platform, without human interaction, using pre-designed and algorithm-driven conversations (chatbot), and supported by a community that offers help in a safe environment.

Because of this, your privacy is very important to us, and we work every day to protect it.

To provide you with its services, Nutrix collects, processes, and in some cases discloses information about users and visitors like you.

When you register with Nutrix, you are creating a user account and a personal password that allows you to operate within the system.

Who is responsible for processing Personal Information?

Nutrix is the data controller of user information through its subsidiaries or affiliates.

To find out which company is responsible for processing your data in your country of residence, please refer to the relevant country Annex.

The data controller is the entity that determines the purposes and means of processing personal data.

What information do we collect and process at Nutrix?

Nutrix collects your personal information so you can access personalized, humanized virtual assistance and/or enjoy our services—and to improve them continuously.

Sometimes, you provide your personal data directly when registering. In other cases, it is processed automatically or by a third party authorized by you.

Inaccurate or false personal data may result in suspension or cancellation of services.

Nutrix may also permanently suspend or disable users who violate this Privacy Policy.

With your consent, we may collect and process the following personal data:

Information you provide when creating a user:

• Full name
• Email address
• Phone number
• Language preference
• Selfie-style personal image
• Information when completing your user profile
• Nationality
• Country of residence
• Nickname
• Date of birth
• Preferred pronouns/gender for your virtual assistant

Data collected automatically when using the platform:

• Device or computer information
• Browser/system version, configuration, and parameters
• IP address
• User and visitor activity on our website, including: origin URL, destination URL, pages visited, interactions, search history, and other stored, retained, and processed data.

Does Nutrix collect sensitive personal data?

In addition to the data listed above, Nutrix may collect, process, and use sensitive personal data, which requires special protection. Sensitive data includes:

• Racial or ethnic origin
• Political opinions
• Religious, philosophical, or moral beliefs
• Union membership
• Health or sexual life information

However, such sensitive personal data will only be used after anonymization.

What is anonymization and when is it used?

Anonymization is the process of unlinking information from the identity of the data subject, meaning the data cannot be tied to a specific individual.

If Nutrix uses your personal data for statistical purposes, it will be anonymized and dissociated to prevent identification.

What does Nutrix do with your Personal Information?

Collecting and processing your data allows us to:

• Register you in our systems
• Identify and contact you
• Provide you with services and benefits
• Respond to your comments, complaints, and suggestions
• Support you
• Handle your rights as defined by applicable law
• Improve our services and create new ones
• Provide a better user experience
• Comply with legal obligations and authority requirements
• Prevent fraud, abuse, and crimes
• Protect Nutrix’s and users’ rights
• Enforce our Terms and Conditions

We may also contact you through different channels (email, SMS, push messages, phone, etc.) for marketing or promotional purposes regarding Nutrix and third-party products.

Nutrix will generate non-personalized, anonymous statistics related to nutritional health.

Some purposes described may not apply if:

• You do not use the associated service
• The services are not available in your country

Any use of your data for purposes not compatible with those listed will be communicated beforehand so you can give your consent.

We will keep your data only as long as necessary for the purposes it was collected.

How do we share your Personal Information?

Nutrix does not sell or trade your personal data. We only share your data as follows:

Nutrix may assign, transmit, and/or transfer your Personal Data to:

(i) Service Providers: Companies we hire to act on behalf of Nutrix. They may include:

• AI interface providers
• Cloud and database providers
• Payment processors
• Marketing agencies
• Data analysts

These providers only access the necessary data to perform their tasks and cannot use it for other purposes.

(ii) Business Partners: Companies we collaborate with to offer you new services, under confidentiality and data protection agreements.

(iii) Nutrix Group: Companies within our corporate group, under our same internal policies.

(iv) Public Authorities: Administrative or judicial authorities who require information to:

• Investigate and report fraud
• Safeguard public interest
• Ensure justice or legal compliance
• Resolve disputes

If we decide to share your data beyond these cases, we will ask for your explicit consent, unless legally allowed to proceed without it.

Nutrix is not responsible for any misuse of your data by third parties who collect or process it directly.

International Data Transfers

Some of Nutrix’s services require technological infrastructure located in other countries, such as cloud services and servers.

These countries may not offer adequate data protection by local standards.

In such cases, Nutrix uses contractual clauses or binding corporate rules to ensure data protection.

How long does Nutrix store Personal Information?

We will store your personal data only as long as needed to:

• Fulfill its intended purpose
• Meet legal/regulatory obligations
• Respect limitation periods for legal or contractual responsibilities

After this, your data will be deleted or anonymized according to applicable law.

Automated Decisions and Profiling

Nutrix uses technologies like AI, machine learning, and Big Data to provide personalized, humanized assistance.

Automated decisions are made by algorithms without human intervention. According to the law, you have the right to request a review of decisions that negatively impact you.

You may do so by contacting contacto@nutrix.ai

Though our chatbot uses anonymized data, please do not share sensitive information like bank details, passwords, etc.

Minors

Nutrix services are only available to people over 18 years of age who have legal capacity to contract. If you don’t meet this condition, do not provide your personal data.

Links to Other Websites

Nutrix may contain links to third-party websites. This does not mean they are owned or operated by Nutrix. Therefore, their privacy practices are not covered by this Policy.

Nutrix is not responsible for the content, services, or data processing practices of those sites. You access them at your own risk.

How can you exercise your rights over your Personal Data?

You have the right to:

• Access
• Update
• Rectify
• Stop receiving marketing messages
• Delete your data
• Withdraw consent
• Maintain confidentiality

You may contact Nutrix at contacto@nutrix.ai to make any request or complaint.

In some cases, we may retain data you asked us to delete if required by law or for fulfilling the purposes stated in this Policy. Once this is no longer necessary, your data will be deleted.

Advertising, Cookies, and Other Technologies

You explicitly acknowledge and agree that Nutrix may use tracking systems like cookies and similar technologies to:

• Understand your behavior and preferences
• Improve your experience
• Customize content and services
• Show ads and promotions
• Track browsing activity

Cookies can also reduce the need to re-enter passwords during a session.

You can delete or block cookies at any time by adjusting your browser settings.

Security – Storage of Personal Data

Nutrix complies with security standards and legal requirements. However, it is not liable for illegal access or misuse of information by unauthorized parties.

If a security breach occurs, Nutrix will notify authorities as required.

Changes to the Privacy Policy

If Nutrix makes changes to how it handles personal data, we will notify you by email or Site messages so you can give your consent.

If you do not accept the changes, your contractual relationship with Nutrix will end and your data will not be used beyond its original purpose.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the countries in which Nutrix operates. Any disputes will be resolved in the courts of the respective country.

Version:

This Privacy Policy corresponds to version V.1.0 published on 01-12-2024.